Tylea Gxz
map-marker Oakland, California

My hsa account

My balance on my account . I would like to know if there is any money on my account.

Please call me and let me know. Thank you

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Burwell Tju
map-marker Metuchen, New Jersey

Want my money

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Still gotten nowhere. Feel like company just gives people like myself the runaround. Shame that people have to depend on this company to manage money

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Yoselyn Ysx

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Verified Reviewer
| map-marker Calgary, Alberta

Because of the wrong number to call was provided by your company

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Q: if I work PT to what amount can I earn without having to pay back the benefits I am currently receiving?

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User's recommendation: If you are looking for a way to connect with this company don’t bother because they don’t vet the telephone number given out

Anonymous
map-marker Sumner, Iowa

Refund

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Nothing happened. I was transferred and was told they couldn't help me. This is a terrible company for customer service

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User's recommendation: Forget customer service

Anonymous
map-marker Saint Paul, Minnesota

Very Poor Customer service they don't answer the phone. Aon doesn't give a reason for denying a claim.\

I submitted a claim for a prescription $21.41 (not very much) It was denied. They don't give a reason.

When I called I was on hold for an 1/2 hour so left a call back number.

They didn't call back. I was "number 1 in the call back que"

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User's recommendation: I wish our company gould find another company for refunds.

Trystin Eyu
map-marker New York, New York

Employee review of Benefits Advisor role

I started working at Aon in 2020. I have sold different types of insurance, predominantly health insurance, in multiple markets throughout the US.

I took the Aon position because it was W2 and focused on the Medicare population.

To retirees: I would strongly reconsider taking at face value what your assigned agent is telling you.

He/she cares about selling you a policy. You are not more than a number to him/her.

To prospective employees: do more research. You don't know what you're getting yourself into.

The support that you'd expect is lacking. Unless you're new because managers love to answer simple questions any agent with 2 plus years of health insurance sales would know.

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Preferred solution: unemployment

User's recommendation: you and your fellow retirees should demand better service

Anonymous
map-marker Fayetteville, Georgia

Want to know how much is in my 401k and pension

Nobody knows were my 401k are pension are403k is thats a BIG ISSUE .///////////////////////.||||||||||\\\|\\\\\\\\\\\

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User's recommendation: No give money to you

Anonymous
map-marker Dunnellon, Florida

Unable to get in touch with a supervisor over licensed agents

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Original call on Oct 18 with an agent to change our prescription plan, but it is still sitting in our cart. We elected not to change our Medicare plan.

I received a payment booklet from our old prescription plan last week, thats when I realized something was wrong. This goes into effect Jan 1,2022, we need it changed asap!!! Our prescription plan never got updated and its ridiculous how many times I have called to speak to a supervisor.

They wont transfer the call, they email to have them call you back 24-48 hours, still waiting!!! Terrible service no call backs!!

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User's recommendation: Document take dates, names and times you spoke to someone remember these calls are recorded they can go back and check

Bettie R
map-marker Brandenburg, Kentucky

Can not reach anyone or get a phone call or email

Im a retired person from UPS inquiring about their reimbursement on medical out of pocket expenses. Please have some one call me at +1-40*-***-****

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Preferred solution: Info

Rick R Wyk

Difficult & Dysfunctional Site

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AngryUnable to access account. Have tried numerous times.

My Aaon ID # 441****

provided by them is NOT acceptable. I am forced to select my own Medicare Supplement

and Advantage options as I DO NOT KNOW my Insurance Carrier.

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Preferred solution: Service!

User's recommendation: Do not do business with Aon

Anonymous
map-marker Brandenburg, Kentucky

Ups retirement reimbursement medical program

I have not had any contact with Aon. Please have them call me, this is important this is my third messsge

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Cons:
  • Service
David S Amh

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Verified Reviewer

Aon has a big job to do and they do it poorly for AT&T retirees

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We painstakenly gather reciepts and info. per the supervisor with aon and send it in.

On three seperate occassions, the data got mailed to a wrong address {PO box} because the PO Box number got changed and we were not notified of this litttle fact. Yes......it should get fowarded to the correct box, but that failed to happen. .I can't imangine why the address keeps changing and I can't get anyone at AON to tell me why.

Don't know who is running this ship, but they need to be tightened up. Also the aon website is not as user friendly as it should be..The reps are on the phone lines

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Pros:
  • Great reps
Cons:
  • Addresschanges not publisized

Preferred solution: Let the company propose a solution

User's recommendation: get ready for hassels and frustrations

Resolved
Dennis C Yiv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Resolved: Denial of claims

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Aon Hewitt - Denial of claims
Updated by user Sep 28, 2020

Company fixed the issue and I have been provided with product or service ordered. After I threatened legal recourse they paid the claim but this will not end.

They have a record of inconsistency in processing claims. How do I explain to my doctor that the agency responsible for paying out health care claims is making me sick???.

Updated by user Sep 27, 2020

Waiting for several responses to email complaints forwarded on their secure message link located on my AON HRA account page

Original review Sep 27, 2020

They deny claims for made up reasons. Usually the denial is overturned after complaining to customer service.

Recently they denied a claim to pay for an Acupuncture treatment because I did not provide medical proof of necessity.

Acupuncture is recognized by Medicare as an authorized healthcare service and therefore should be covered under the retiree reimbursement benefit plan. By withholding payment, AON is responsible for creating a health risk to the patient.

View full review
Loss:
$60

Preferred solution: Deliver product or service ordered

User's recommendation: Find a good lawyer. Your tax exempt retirement fund is protected by the Federal Government as regulated by the Securities and Exchange Commission. Withholding the payment of authorized expenses should be illegal. .

Insurance Expert Talks

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Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

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Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Ein S Vqg

Screwed up health insurance enrollments

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Year after year they or the AT&;;;;;;;;;;;;;;;;T Benefits Center absolutely SCREWS UP my Annual Enrollment in the AT&T sponsored health care and benefits plans. It's hard to imagine screwing it up worse than they do.

It almost feels intentional. This year they got me enrolled in a Medicare plan I'm apparently not eligible for. Did that in November. Yesterday I got a call from the medical insurance provider stating I had no coverage.

GRRRR. I so angry I could spit alligators. These people are so massively messed up I wonder if they ever do any planning before doing this silly annual enrollment process. They need to have employees who are trained well and can do more than to read from scripts.

When the AON Hewitt person told me yesterday it's OK, "you can just use your Medicare" I just about had a fit. That was one of the most rude and callous statements ever made to me by a supposed customer service representative. It was as if she wanted to make me feel better by telling me, "it's OK, basic Medicare will help you pay those massive medical bills." Am now paying for Medicare AND a health plan in which I'm not even enrolled. To the tune of $330 a month.

And that's not even including the dental and vision coverage, for which I also must now pay. What is wrong with these people?

They can't even put together a simple flow chart to guide people through this complex process. It makes me wonder if the people in upper management even have any reasoning or intellectual abilities.

View full review
Loss:
$98
Pros:
  • Management is ok
  • Some decently trained employees
  • Unable to say
Cons:
  • Missed appointments
  • Sales people waste time with no results
  • Enrollment in wrong plans

Preferred solution: Deliver product or service ordered

Paulette W Cmy

To inform Hartford Insurance on AON Corp a company they use for retirees

I have had nothing but problems dealing with Aon Corp. I just turned 65 and enrolled in the Retiree Health Reimbursement Account from The Hartford.

Hartford was a great company to work for which is why I want them to know about the issues I've had with the company they are using to provide their former employees with their health exchange. I was suppose to get a HRA reimbursement as well as my husband. I saw the money in my AON HRA account but my husbands was not there. They told me he wasn't eligible without even verifying with Fidelity.

Luckily I called Fidelity and they straightened it out with them. So the money showed up, then the agent input the wrong eff date for our Supplemental Coverage with Mutual of Omaha just another mess to fix since this is what started him to getting locked out of his online account. Then they said my husband had two ID numbers don't know why I only enrolled him once. But they tried to merge the two and that caused him to be locked out to his online account.

Took over a month to get this fixed. I had to keep calling to get this fixed, they kept saying it would take time. I knew what the problem was, whoever enrolled him from the Aon company did it in April 2019 and when I enrolled him they gave me a new ID to use to set up an online account, and when they merged my enrollment was overridden, therefor his id and password was wiped out. I kept telling them that had to be the problem, yet it took them a month to figure that out.

Now, my insurance has started and I couldn't file a claim for our first months premium and set up automatic reimbursement. I got a message that I had to submit claims under my account since I'm the primary, but the problem with that is that they are deducting his claims from my HRA fund. When you look at what's available on my HRA account it's only the pro-rated amount for me, his money is missing again. Plus they sent me an email saying his premium claim was denied.

Yet when you check my HRA account it shows they paid his claim and deducted it from my HRA account. They told me it would take 5 business days to fix, I called on the 6th day and the money is not there. Now they say wait another 7 days for the money to transfer. Hopefully this will not an ongoing problem each year.

I'm sorry if I'm not sending this to the right place, There has to be another company that can do this for The Hartford, just check their Reviews.

Not getting good ones from retirees. If companies knew this maybe they would find another company to use.

View full review
Cons:
  • Caused me hours on the phone fixing their mistakes
  • Unorganized

Preferred solution: Deliver product or service ordered

Melvin G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Recognize an outstanding employee

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Moe Lebbin is a great customer representative for AON. She was so tentative in returning my telephone call and so helpful to take care of my needs beyond expectation. Thanks.

View full review

Preferred solution: Employee Recognition

User's recommendation: Highly

About

Related Companies

Aon, WedSafe, Hewitt Financial Services, Becketts

Summary

AON Hewitt is a British multinational corporation headquartered in London, United Kingdom, that provides risk management, insurance and reinsurance brokerage, human resource solutions and outsourcing services. Aon Hewitt has approximately 500 offices worldwide, serving 120 countries with 65,000 employees. In 2011, Aon Hewitt was ranked as the largest insurance broker in the world based on revenue. Aon has been the principal partner and global shirt sponsor of the Premier League team Manchester United F.C. since 2010. Aon Hewitt was created in 1982, when the Ryan Insurance Group merged with the Combined Insurance Company of America. In 1987, that company was renamed Aon, a Gaelic word meaning oneness. In January 2012, Aon Hewitt announced that its headquarters would be moved to London.

Aon Hewitt reviews and complaints

Aon Hewitt is ranked 407 out of 2180 in Insurance category

Area Served

USA

Payment Methods

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