Anonymous
map-marker Saint Paul, Minnesota
#4091510 
Report Review

Very Poor Customer service they don't answer the phone. Aon doesn't give a reason for denying a claim.\

I submitted a claim for a prescription $21.41 (not very much) It was denied. They don't give a reason. When I called I was on hold for an 1/2 hour so left a call back number. They didn't call back. I was "number 1 in the call back que"
View full review

User's recommendation: I wish our company gould find another company for refunds.

Comment
Helpful
Trystin Eyu
map-marker New York, New York
#3867139 
Report Review

Employee review of Benefits Advisor role

I started working at Aon in 2020. I have sold different types of insurance, predominantly health insurance, in multiple markets throughout the US. I took the Aon position because it was W2 and focused on the Medicare population. To retirees: I would strongly reconsider taking at face value what your assigned agent is telling you. He/she cares about selling you a policy. You are not more than a number to him/her. To prospective employees: do more research. You don't know what you're getting yourself into. The support that you'd expect is lacking. Unless you're new because managers love to answer simple questions any agent with 2 plus years of health insurance sales would know.
View full review

Preferred solution: unemployment

User's recommendation: you and your fellow retirees should demand better service

Comment
Helpful
Anonymous
map-marker Fayetteville, Georgia
#3544299 
Report Review

Want to know how much is in my 401k and pension

Nobody knows were my 401k are pension are403k is thats a BIG ISSUE .///////////////////////.||||||||||\\\|\\\\\\\\\\\
View full review

User's recommendation: No give money to you

Comment
Helpful
Anonymous
map-marker Dunnellon, Florida
#3205710 
Report Review

Unable to get in touch with a supervisor over licensed agents

1.0
Original call on Oct 18 with an agent to change our prescription plan, but it is still sitting in our cart. We elected not to change our Medicare plan. I received a payment booklet from our old prescription plan last week, thats when I realized something was wrong. This goes into effect Jan 1,2022, we need it changed asap!!! Our prescription plan never got updated and its ridiculous how many times I have called to speak to a supervisor. They wont transfer the call, they email to have them call you back 24-48 hours, still waiting!!! Terrible service no call backs!!
View full review

User's recommendation: Document take dates, names and times you spoke to someone remember these calls are recorded they can go back and check

Comment
1
Bettie R
map-marker Brandenburg, Kentucky
#3276648 
Report Review

Can not reach anyone or get a phone call or email

Im a retired person from UPS inquiring about their reimbursement on medical out of pocket expenses. Please have some one call me at +1-40*-***-****
View full review

Preferred solution: Info

Comment
Helpful
Rick R Wyk
#3115574 
Report Review

Difficult & Dysfunctional Site

1.0
AngryUnable to access account. Have tried numerous times. My Aaon ID # 441**** provided by them is NOT acceptable. I am forced to select my own Medicare Supplement and Advantage options as I DO NOT KNOW my Insurance Carrier.
View full review

Preferred solution: Service!

User's recommendation: Do not do business with Aon

Comment
Helpful
Anonymous
map-marker Brandenburg, Kentucky
#3277062 
Report Review

Ups retirement reimbursement medical program

I have not had any contact with Aon. Please have them call me, this is important this is my third messsge
View full review
Cons:
  • Service
Comment
Helpful
David S Amh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#2738929 
Report Review

Aon has a big job to do and they do it poorly for AT&T retirees