filters
state:
Show
city:
Show
product:
Show
I have been retired for a little over two years. I changed banks and did not update my online banking information early enough so the September payment went to my closed account. I called Hewitt and they said when that happens, a check is mailed and to allow two to...
Read more
#1113700
Reply to reviews
Merck, the company my husband retired from, selected Aon to help us chose medicare supplements for our health insurance and prescriptions. Calls to our assigned counselor or to their number asking to speak to anyone, ask us to leave our phone number. We are never...
Read more
Anonymous
annon

Am an AT&T retiree. Same problem as you. AON sucks. Open enrollment started in October. Web site hasn't worked since I started trying to pick a company. When I call, no one th...

#1112956
Reply to reviews
Travel Insurance through AON is a SCAM- they have all types of criteria you have to meet to get your money back- DO NOT BUY THIS PLAN. I had a plan scheduled for Florida but became ill and cancelled my flight. Here is the notice I received from them After a thorough...
Read more
#1110931
Reply to reviews

Aon Hewitt Short Term Disability Insurance Review

Aon Hewitt
#995950
The most horrific STD process ever. No amount of paperwork from your doctor is enough, their deadlines are ridiculous and they deny you no matter what. They're a complete joke. They put me through 6 months of ***. My LTD paid as soon as I was eligible and I got Social Security disability the first time I applied, so obviously I was justified in my STD application. These people should rot in ***.
Comment
Show

Aon Hewitt Customer Care Review

Aon Hewitt
#947445
3.4
Details
Missed two appointments, couldn't answer simple questions.
Comment
Show
Billing Practices
Customer service
Product or Service Quality
Reliability
Website

Bad Customer Care Review

Aon Hewitt
#890873
1.3
Details
Incompetence with staff. Cant get things done in a timely matter no matter how much a customer stays in contact. Wont follow up on any request. Not their pay check being effected by not getting the job done for their customers. Making excusses for bad customer service back the call centers reps. So much more i can say. Not a great company to deal with by choice.
Comment
Show
Customer service
Insurance Plans Acceptance
Product or Service Quality
Reliability
Staff
Website

Aon Hewitt Customer Care Review

Aon Hewitt
#886807
1.0
Details
This company cannot even send (quickly) a letter stating that their insurance is ending. Every question I asked the answer was "no"! I can't believe Accenture works with such an idiotic company!!!
Comment
Show
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I had asked that my sister's case been suspended until further notice regarding her death benefit - I was never contacted and the benefit was paid without her father or I being notified - all the time we thought her count was still pending the distribution. Alight...
Read more
#1102849
Reply to reviews
I'm trying to take out my 401k from my previous employer. Tried a password twice and got locked out. I call and a gentleman said he was able to unlock my account and fix all the wrong info. I couldn't even receive an email because that information was incorrect. I had...
Read more
1.0
#1100342
Reply to reviews
I have called this company 12-15 times for the same issue. All I get is the run around, pass off to the YSA than back to a service adviser. Seriously they are worse than the government. When I was promised a call back, it didn't happen. I call them directly to their...
Read more
1.1
#1087675
Reply to reviews
Automated phone system takes forever then disconnects you before you get to talk to a representative. If you get to talk to someone & then they disconnect, THEY WILL NOT CALL YOU BACK! Then you have to go thru the whole ordeal again. ABSOLUTELY RIDICULOUS!
Read more
Anonymous
Tina Dills

Same thing is happening to me and I am missing an almost 10,0000 direct deposit. What a joke. I called four times one evening for a total of over an hour on hold and talking t...

1.0
#1087486
Reply to reviews
Worse customer service ever! Staff is incompetent and can not answer any clear questions regarding your 401(K). State Farm set up my 401(K) account with AON Hewitt. I was denied access to my account because I was not provided with a password or pin number to verify my...
Read more
1.0
I didn't like
  • No one could provide a solution to my problem
  • Customer service
#1082086
Reply to reviews
If you leave a company that uses AON Hewitt resources to manage your 401k, please take care and heed the following advice: Liquidate all of you stocks, bonds, and mutual funds immediately and transfer all cash to a private IRA account. Track it daily. Ask for updates...
Read more
Anonymous
Anonymous

The 1st line employees are polite but there are many procedural issues that need to be fixed..long hold times..I mailed requested verification info a month ago got notified th...

1.6
#1058470
Reply to reviews
As part of my separation from my previous employer I eligible for health insurance for additional 3 weeks (to the end of the month) since I had two additional paychecks that needed to be issued. Insurance, taxes, 401k, and child support still being taken out from...
Read more
1.0
#1052401
Reply to reviews